Please answer the following questions with clarity so we have the best information to guide you through the issue, provide you with pertinent information, or prepare replacement parts.

To expedite your request, please provide photos of the issue you are experiencing. Multiple photos can be uploaded on this form. Alternatively, once you receive a Case Number, you can email images directly to our team. We require one (minimum) close-up photo of the specific issue your are experiencing, one (minimum) zoomed-out photo of the issue that includes some of the surrounding area, and one (minimum) overview photo of your entire memorial setting. We strongly encourage you to provide an array of images to help us diagnose the problem you are facing.